| When working from home, you need to realize | | | | majority of your business phone calls during |
| that there will be times that you will need to | | | | normal business hours. |
| make and receive business calls. When you are on | | | | 8. Weekends. You need to realize that most |
| the phone with a customer, they deserve your | | | | people don't want to do business on weekends. If |
| undivided attention. | | | | at all possible, make your business phone calls |
| Here are some great tips for you to utilize when | | | | during the weekdays or weekday evenings. If |
| making and receiving business phone calls. | | | | you need to make business calls during the |
| 1. Introduction. You should always introduce | | | | weekend, try to make them on Saturdays. A lot |
| yourself when calling a customer. Let them know | | | | of people will reserve Sunday's for family time. |
| right at the beginning of the conversation, who | | | | 9. Mobile Phone Calls. You should never conduct |
| you are and the reason for your phone call. | | | | business calls while driving, this is an accident |
| 2. Don't Eat Food. There is nothing more annoying | | | | waiting to happen. |
| than hearing someone chewing their food. | | | | 10. Keep Your Phone Calls Strictly Business. Your |
| 3. Gum Chewing and Bubble Blowing. You think this | | | | customers and clients don't want to hear about |
| would be common sense, but sadly, I often get | | | | your family issues, health problems or if you are |
| phone calls and have to listen to the other person | | | | having a bad day. Talking about what is going |
| chew gum and blow bubbles. | | | | wrong in your personal life, is unprofessional. |
| 4. Vulgar Language. When making business calls, | | | | 11. Time. Allow enough time to spend with your |
| there is no need to use vulgar and abusive | | | | customers on the phone. If you only have 5 |
| language. If you are in a bad mood, hold off on | | | | minutes, but feel the phone call will take longer, |
| making your phone call. | | | | then make your phone call at another time. Your |
| 5. Screaming Kids. Try to make your business | | | | customers should never feel 'rushed' when you |
| calls when children are napping, in school or when | | | | are answering their questions or assisting them |
| your spouse is home to entertain them. | | | | with an order. |
| 6. Multi-Tasking. Usually multi-tasking is a 'good | | | | 12. Be Prepared. You should have everything that |
| thing', but in the case of making business calls, | | | | you need in front of you when making the phone |
| your customers and clients deserve your | | | | call.example: product catalogs, order forms, |
| undivided attention. | | | | calculator, computer (if necessary), tax charts, |
| They don't need to hear you loading your | | | | pen and other essential business items. |
| dishwasher, running the vacuum or even going to | | | | It's very frustrating for a customer to be put on |
| the bathroom. | | | | hold while you search for the information or to |
| 7. Know What Time It Is. I don't appreciate | | | | grab business and order taking supplies. |
| getting phone calls after 10:00 pm, so I don't | | | | When it comes to making business phone calls to |
| make phone calls late at night. Educate yourself | | | | customers, I feel these are 12 important tips to |
| about the different time zones. Try to keep the | | | | remember. |